Addendum

I thought I had it all covered.

Recently a friend of mine faced similar opposition when dealing with FedEx and I felt I should learn from his experience.

Aware that my computer would be delivered today, I left a friendly and informative note for the delivery guy stating that I authorized him to leave the packages at my front door step in case there wasn't anyone home (cause I would be at work, as would my wife). I signed it. I even left the tracking numbers of the packages to be left at the door since there would be more than one package. I even called 2 days ago asking if I needed a special "door tag" to officially allow packages to be left at my door. I asked this question directly relating to this website where it indicates that "Indirect Signature" means that signing a FedEx door tag will allow the driver to leave the package at the door. The woman told me no, that any piece of paper would be sufficient.

I was wrong.

After hours of checking the e-updates through the tracking numbers I read the words - Delivery Exception- customer not available...

I went through all the BULLSHIT and came up with empty hands. I have called FedEx and I can't pick it up myself without chancing a 24/48 hour delay. AND, even if I sign the door tag that is hanging from my doorknob right now, it is the driver's discretion to leave the package if he thinks it's safe to leave. I can't change the address the package will be delivered to, only the shipper can. And that will delay shipment as well. So now, my computer is floating out there somewhere, alone with a stranger, helpless.

Needless to say, I am angry. The customer service for FedEx sucks. Wait time on the phone was short and the operators were kind, apologetic, and helpful, but it seems that their hands were tied by a system that doesn't allow them to help the customer.

I won't be using their services anytime soon.